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When Things Go Wrong

Expectation Setting For Customers When Firing Goes Wrong

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Take Cover

Crafts businesses have faced potentially nasty lawsuits in the past. We’ve heard about one case where a child was poked in the eye with a brush (causing serious damage) and another case where a customer claimed for trauma when her commissioned wedding plate smashed in the post.

Below is an example of a useful statement to have on display by a till, on booking contracts, marketing literature or even on a website. Using a disclaimer will hopefully protect your reputation - although hopefully it is never required.  It will help provide warnings or set expectations to the general public.

DISCLAIMER example

[Company] reserve the right to discontinue products, to change specifications, or price of its products at any time without notice and without incurring any obligation whatsoever.

All under glazes, glazes and paints used by [Company] are water soluble (unless advised otherwise) and as such, the purchaser agrees to assume all liabilities for any and all damages or consequential damages, resulting from use, misuse or accidental spillage, of our products by the event / party organizer, their guests and attendees. The purchaser further agrees that [Company] shall not be responsible, accountable or liable in any way for bodily injury resulting from the misuse of any equipment supplied by [Company] for use at your party / event.

[Company] can not be held responsible, accountable or liable for any loss or damage to your finished pieces, howsoever caused, once the finished pieces are in the hands of a postal / delivery agent other than a [Company] employee.

In the event of loss or damage occurring during the Glazing or Firing process, [Company] accepts no responsibility or liability for claims in relation to 'emotional distress' or 'trauma'. The purchaser agrees that [Company] shall be liable only for the cost of replacement and/or refund to the original value of the item.

In booking at [Company] for your party, event or session, you hereby agree to have read, understood and be bound by our terms and conditions.

REPAINT AND FIRE CREDIT SLIP example

Unfortunately your pottery has not come out as well as we had hoped.  The failure rate in this hand made process is low so please accept our apologies that your item has not glazed/fired as we would have expected.

We would like for you to re-paint your item free of charge on another visit to the Studio.

Please bring this with you when you come.

Date:    ______________

Ref:      ______________

Signed: ______________


This data has been provided on an 'as is' basis to use as a guide to creating your own disclaimers. The author has provided the text in good faith. Neither the author nor Country Love Crafts assume or accept liability for loss or damages, consequential or otherwise, through the use of this data.